Commercial Auto Insurance Claims

As a business owner, we know that your commercial vehicle is a part of your livelihood. Progressive offers commercial auto insurance claims features specially designed for our small business customers, in addition to our standard claims service features such as 24/7 claims reporting, Immediate Response® Vehicles, service centers and expert commercial vehicle claims representatives. We also offer industry leading truck insurance claims service for heavy duty trucks.

A Network of Commercial Vehicle Repair Facilities

When it comes to getting your commercial vehicle repaired, it's your choice. You can select a commercial vehicle repair shop of your own, or you can choose to use a commercial vehicle repair shop in our network, where available.

At Progressive, our network of commercial auto repair shops has been hand-selected based upon the quality of work they do and the preferred treatment they give our commercial auto insurance customers. If you use a network shop for your commercial vehicle, you'll enjoy priority status and high-quality repairs. The work will also be guaranteed by the shop and Progressive.

Concierge Claims Service for Commercial Vehicles

If you think dealing with a commercial auto insurance claim has to be a hassle, you've never used our concierge level of claims service for commercial vehicles, available in select markets for select vehicles. When you choose to use our concierge level of service, you simply drop off your car at a claims service center and our claims representatives will handle the entire claims and repair process for you, reducing the time you spend managing the process from several days to about 15 minutes.

With this free optional service, you just make an appointment and drop off your damaged commercial vehicle at the arranged time. You can rent a car on site, too. Then, you just pick up your repaired commercial vehicle when the work is finished. It's that easy.

Progressive will arrange to have estimates and repairs completed - we even handle the billing. We'll keep you updated on the progress, and when your commercial vehicle is fixed, we'll call to let you know.

You can avoid the typical post-accident runaround and rest assured knowing that we'll handle everything from start to finish - and it all comes with a guarantee.