Truck Claims Handling
We work hard to get your commercial truck back on the road and back in business, fast
When you call 1-800-274-4499 to report a commercial truck claim, you can leave the coordination of the repairs up to us by choosing one of our network truck repair shops or you can manage your claim independently with a repair shop of your choice.
Here are some reasons why we consider our commercial truck claims service to be the best in the industry:
In-house claims adjusters
At Progressive, we want to get you back in business fast. That’s why we use in-house truck specialists to handle your commercial truck claims.
When you call to report a claim, one of these specialists will contact you to set up a vehicle inspection to assess your damages and provide you with an estimate for the repairs; usually by the end of the day or sooner.
Our specialists can also help you with immediate needs such as answering questions or arranging for a tow. They'll even arrange to handle the costs of the tow so you don’t have to pay out of pocket just to get your truck to the repair shop. If your truck is involved in a roll over or gets stuck in a ditch after an accident, that could mean thousands of dollars in savings.
Our commercial truck claims adjusters are fully trained through a comprehensive program that provides detailed instruction in heavy truck and special equipment claims. This training and on-going support from other experienced adjusters helps to guarantee that your representative will have tools to quickly and efficiently handle even the most complicated heavy truck claim.
By working in house, we’re able to provide outstanding customer service, speedy repairs, management oversight, and consistent quality standards that companies using independent adjusters simply can’t match.
Complete repair management
We also manage your repairs for you, from beginning to end. When you file a commercial truck claim with us, you’ll work with a single representative that manages your repairs and keeps you updated on your claim’s progress.
You won’t have to deal with multiple contacts that could lead to frustration and extended down time.
Extensive repair network
We also offer an extensive network of repair shops to work with. These shops have not only been pre-approved through industry recommendations and heavy truck specialists, but are also obligated to give your repairs priority status over other repairs in their shops.
In order for a shop to be part of our repair network, they must complete a probationary period to prove that they can meet our quality standards while adhering to strict repair management timelines.
These are just a few reasons why we take so much pride in our commercial truck claims process. For more information on how you can take advantage of our services, visit us at ProgressiveCommercial.com, or call the number on the screen.
Truck network repair shops
Progressive’s heavy truck repair network has more than 100 locations countrywide. Network truck repair shops provide speed, convenience and quality. Commercial truck towing services are also offered at several locations.
Network repair shops grant top priority to all Progressive truck claims, provide a managed repair process including constant communication with customers, and provide a Limited Lifetime Repair Guarantee.